How it works
Three steps. About an afternoon.
Link a number
Open WhatsApp on the phone, go to Linked devices, scan the QR in your workspace. Same as WhatsApp Web. History syncs in a few minutes. Do it for each number your agency runs.
Your number stays on the phone. Nothing is ported, nothing is migrated.
Invite the team and set access
Add account managers as agents and assign them clients. Make a sub-admin for the sales number who can’t see the main one. Map the chats you want in Slack.
Access is a ceiling: an agent never sees a chat they weren’t given.
Watch the Waiting Board
From now on, every client message with no reply is on the board with a clock and an owner. Reply from the portal, the phone, or Slack — the board updates either way.
Time counts only in your business hours. Weekends don’t make you look slow.
What you get on day one
The board your team checks before anything else.
This is what the board looks like in the product. Owners are people, times are business hours, and unassigned is red.
| Client | Number | Owner | Waiting |
|---|---|---|---|
| Anatoliy Petrov | Sales | Unassigned | 1d 3h |
| Harbour Homes | Main | Vinay | 2h 14m |
| Chris Lee — Quayside | Main | Amrit | 48m |
| Maya Fischer | Main | Rushali | 12m |
What happens under the hood
Honest about the connection.
Your workspace links to each number as a device, the way WhatsApp Web does. That is why groups, existing numbers and history all work — and why WhatsApp’s rules apply. The Security page explains the safeguards we enforce so a number keeps behaving like a person.
Start with one number.
Link it, invite one colleague, and see the board fill in.