WhatsApp for agencies
Every client answered. Every chat owned.
Client groups, a number per client or team, and a team of account managers, in one shared inbox, with an owner on every chat and a board that shows which client is waiting on you.
Owner · Emily Carter
Waiting 1d 3h
The real app. Names are illustrative.
The agency day
Why client WhatsApp breaks at agencies.
It isn’t effort. Nobody can see which client is waiting.
Clients write everywhere
A main number, a number per client team and a WhatsApp group for every client. Messages land on whichever phone is nearest.
Nobody owns the reply
Three account managers see the same message, each assumes someone else answered, and the client waits.
The owner finds out last
You learn a client waited all weekend when they complain, not before.
How agencies run it
One inbox for every client.
Everyone works from the same list, whichever number or group the client wrote to.
Client groups, answered as a team
Client groups sit beside one-to-one chats. Every message shows who in the group sent it, and a group gets an owner like any chat.
A number per client or team
Connect your main number and your client numbers. Starter includes 1 and Growth 3, and you can add more to any plan.
An owner on every client
Take, assign or hand over a chat. The owner shows on the chat and on the board, so the account manager is never a guess.
The Waiting Board
Which client is waiting, for how long and whose turn it is, longest first. Put it on the office TV with a private link.
Freelancers see only their clients
Give a freelancer only the chats they handle, and hide customer phone numbers from them.
Clients never see the back office
Internal notes with @mentions stay inside ConvoDock. Clients only see the replies your team sends.
Built at an agency
We run an agency on it every day.
ConvoDock started as an agency’s internal tool, built to answer one question the owner kept asking: which client is waiting on us right now? Read the story.
8
people answer clients in ConvoDock
40
clients, in one shared inbox
3
WhatsApp numbers, side by side
Priced per workspace, not per client.
A team like ours, with 3 numbers and 8 people who reply, fits Growth plus one extra seat: ₹3,398 a month.
- One workspace for the whole agency, however many clients you answer.
- Viewers are free, so account directors can follow along.
- No per-message fees. Add a seat or a number any time.
See plans and prices, or compare ConvoDock with the WhatsApp Business app.
Questions agencies ask.
Running an agency? Email hello@convodock.app. We set up design partners by hand.
Can each client have their own WhatsApp number?
Yes. Connect your main number and your client numbers, and they all land in one shared inbox, each keeping its own chats and groups. Starter includes 1 and Growth 3, and you can add more to any plan.
Do client WhatsApp groups work?
Yes. Client groups sit in the shared inbox beside one-to-one chats. Every message shows who in the group sent it, and a group can have an owner, notes and tags like any chat.
Can a freelancer see only their own clients?
Yes. Give them access to just the chats they handle, and hide customer phone numbers so they see the client’s name, never the number.
Can our clients see internal notes?
No. Notes stay inside ConvoDock. Clients only see the replies your team sends.
Can I see which client is waiting right now?
Yes. The Waiting Board lists every client whose last message has no reply, how long they have waited and who owns the reply. You can also show it on an office screen with a private link.
Do we pay per client?
No. You pay for the workspace: your numbers and the people who reply. Viewers are free, and there are no per-message fees.
Find out which client is waiting on you.
Connect your agency’s numbers, invite your account managers and check the Waiting Board tomorrow morning. Free for 7 days, no card.