Free toolsWhatsApp
WhatsApp message templates for business
24 ready-to-copy messages for greetings, away messages, enquiries, bookings, payments, follow-ups and client updates.
In short: copy a message, replace the parts in [square brackets] with your details, and send it, or save it as a quick reply, greeting or away message in the WhatsApp Business app. WhatsApp lets you store up to 50 quick replies. These are messages you send yourself, not API templates that need approval.
Greeting messages
Sent when someone messages you for the first time. Set one up as your greeting message in the WhatsApp Business app.
Friendly greeting
Hi! Thanks for messaging [Business name]. How can we help you today?
With your hours
Hello and welcome to [Business name]! We reply between [10am and 7pm], Monday to Saturday. Tell us what you need and we'll get back to you shortly.
For an agency
Hi, thanks for reaching out to [Agency name]! Tell us a little about your business and what you're looking for, and one of our team will reply today.
Away messages
Sent automatically when you can’t reply, outside your hours or on holiday.
After hours
Thanks for your message! We're closed right now and will reply when we're back at [10am] tomorrow.
Holiday
Hi! [Business name] is closed for [Diwali] until [date]. We'll answer every message as soon as we're back. Thank you for your patience.
Busy right now
Thanks for writing to us. We're helping other customers at the moment and will reply within [an hour].
Replies to enquiries
Save these as quick replies for the questions you answer every day.
Prices
Thanks for asking! Our [service] starts at [₹ price]. Could you tell us a little more about what you need, so we can share the right option?
Availability
Yes, [product] is available. Would you like us to reserve one for you, or deliver it to [area]?
Send details
Happy to help! Here are the details: [link or brochure]. Let me know if you have any questions.
Bookings and appointments
Confirm, remind and reschedule without phone calls.
Confirmation
Hi [Name], your appointment at [Business name] is confirmed for [day, date] at [time]. Reply here if you need to change it.
Reminder
Hi [Name], a quick reminder of your appointment tomorrow, [date] at [time]. See you then! Reply here if you can't make it.
Reschedule
Hi [Name], we need to move your appointment on [date]. Would [option 1] or [option 2] suit you instead?
Orders and payments
Keep customers updated and get paid on time, politely.
Order confirmed
Thanks for your order, [Name]! Your order [number] is confirmed and will reach you by [date].
Payment reminder
Hi [Name], a gentle reminder that invoice [number] for [₹ amount] is due on [date]. You can pay here: [payment link]. Thank you!
Payment received
Hi [Name], we've received your payment of [₹ amount]. Thank you! Your receipt: [link].
Follow-ups
For leads and quotes that went quiet.
After a quote
Hi [Name], just checking you received the quote for [project]. Happy to answer any questions, or adjust it to suit you.
No reply yet
Hi [Name], following up on my last message about [topic]. Is this still something you're looking at? A quick yes or no helps us plan.
After a call or meeting
Thanks for your time today, [Name]. As discussed: [summary]. Next step: [next step] by [date].
Client updates (agencies)
For client groups and one-to-one chats with clients.
Work delivered
Hi [Name], this week's [report / designs] are ready: [link]. Let us know your feedback by [day].
Approval needed
Hi [Name], we need your approval on [item] to keep [campaign] on schedule. Could you take a look by [time]?
Campaign live
Good news, [Name]: [campaign] is live! We'll share the first results on [day].
Small delay
Hi [Name], a quick heads-up: [deliverable] will reach you on [new date] instead of [old date] because [reason]. Sorry for the wait, and thanks for understanding.
Thanks and reviews
Close the loop and ask for a review while it’s fresh.
Thank you
Thank you for choosing [Business name], [Name]! It was a pleasure working with you.
Ask for a review
Hi [Name], we hope you're happy with [service]. Would you leave us a quick review? It really helps: [review link]
How to use them
- Copy a message with its Copy button.
- Replace the [square brackets] with your own details.
- Send it, or save it in the WhatsApp Business app as a quick reply, or as your greeting or away message. See how to set an auto reply.
For teams
The same replies, for the whole team
In ConvoDock, quick replies are saved once and everyone on the team uses them from the shared inbox.
- Team quick replies, saved once in Settings.
- Hand each client to a teammate, and see who sent every reply.
- Every number in one inbox, each person with their own login.
- No per-message fees: from ₹999 a month for the workspace.
Free for 7 days. No card needed.
Questions about WhatsApp message templates
Anything else? Email hello@convodock.app and a person will answer.
Can I use these as WhatsApp Business greeting or away messages?
Yes. Copy one, then paste it into the greeting or away message settings in the WhatsApp Business app. See how to set them up in our auto reply guide.
How many quick replies can I save in WhatsApp Business?
WhatsApp says the maximum is 50 quick replies. Save the messages you send most often.
Are these the same as WhatsApp API message templates?
No. These are messages to copy and send yourself. On the WhatsApp Business API, template messages must be approved before you can send them, and Meta charges for each one.
Can I change the messages?
Yes. Replace the parts in [square brackets] with your own details, and edit anything else to sound like your business.
Are the templates free?
Yes. Copy as many as you like, no sign-up needed.
Can my whole team use the same replies?
In ConvoDock, quick replies are saved once and the whole team uses them from the shared inbox.
Reply faster, as a team.
Shared quick replies, an owner on every chat and a board of who is still waiting, on the number you already use. Free for 7 days.